Personal Data & Privacy
Policy
The
personal data and privacy policy and practices of Popular Express Travel Sdn
Bhd (hereafter referred to as PET) set
out in this Personal Data & Privacy
Policy (hereafter referred to as
the Policy) shall apply to all
services of PET available under the domain https://www.popularexpress.com (hereafter
referred to as the PET website) and Popular Express Travel
Mobile App (hereafter referred to as the PET Mobile App), via any mobile device or computer of any kind. By visiting or using the PET website / PET Mobile
App, you have agreed to be bound by the terms and conditions of the Policy. If you do not agree to such terms and
conditions, please do not use or access the PET website / PET Mobile App.
PET’s collection of your personal data is
part of the normal operation of PET’s services. PET has developed this policy
and practices on personal data and privacy matters and because PET believes
that you should know as much as possible about such matters so that you can
make informed decisions.
Notice
This written notice serves to inform you that
your personal data is being processed by or on behalf of PET. For the purpose of this written notice, the
terms “personal data” and “processing” shall have the meaning assigned to them
in the Personal Data Protection Act 2010
(hereinafter referred to as the “PDP Act”).
Description of your personal
data
Your personal data processed by PET includes:
a) Your
personal details (such as name, gender, identification supporting documents
(including NRIC or passport number), date of birth, country) and contact
details (such as mailing address, e-mail address, and phone number);
b) Your
feedback information gathered from
multiple sources such e-mail, phone, write-in (e-mail);
c) Your
visit(s) to PET website/ PET Mobile App - - name of internet service provider,
the website from which you visit PET website/ PET Mobile App, the pages and
content which you view, the date and duration of your visit, cookies to track
usage pattern, etc from the analytics tools such Google Analytics and others;
d) Your
personal interests and preferences to help PET design the offering of its
services; and
e) Information
given voluntarily by you during any on-ground promotions or digital activities,
tie-ups, contests, etc.
Purposes for processing of
your personal data
PET may process your personal data collected
from you or from any of the class of third parties stated in this Policy, for
any one or more of the following purposes (hereinafter referred to as the
“Purposes”):
a) To
verify your identity;
b) To
communicate with you and deliver to you information requested by you and/or, in
some cases, is targeted to your interests, such as, administrative notices, targeted
banner advertisements, product offerings, and communications which are relevant
to your use of PET website/ PET Mobile App;
c) To
process any communication that you send to PET (for example, answering any
queries, dealing with any complaints and/or feedbacks);
d) To
notify and/or invite you to events or activities organised by PET, its
subsidiaries, partners or sponsors.
e) To
notify you about benefits, updates, changes to the features, promotions,
alerts, newsletter, promotional materials
and special privileges, etc;
f) To
establish and organise PET customer loyalty programmes, where applicable;
g) To
establish and better manage any of the business relationship that PET may have
with you.
h) To
help PET improve and monitor its services to you; namely PET overall service,
staff training, quality assurance, our customer service team, PET website/ PET
Mobile App and other related assets.
i) To
conduct marketing activities (for example, market research and surveys);
j) To
maintain records required for auditing,
security, claims and/or other legal purposes;
k) To
investigate and resolve any purchasing issues, queries, complaints or other
enquiries that you may submit to PET regarding PET products and services
through our customer service team or on-ground staff;
l) To
investigate, respond to, and/or defend claims made against, or involving PET and/or
its relevant subsidiaries;
m) For
compliance with and/or any purposes required by any relevant law, directives,
guidelines, orders, rules, regulations and requirements of any governmental or
statutory authority or administrative or regulatory or supervisory body
(including disclosure thereunder); and
n) Any
other purposes relating or incidental to any of the above.
Source of your personal data
Your personal data is collected directly from
you when you:
a) Interact
and communicate with PET and/or its related subsidiaries at any of its events
or activities;
b) Communicate
with PET (for example when you contact PET for any enquiries including by
getting in touch with PET customer service through any available PET channels);
c) Register
or subscribe for a specific service or publications of PET (for example,
newsletters or register as a PET Mobile App Member);
d) Participate
in any of PET surveys, polls or other similar vehicles used to improve the
content of PET website/ PET Mobile App, or used for PET marketing purposes;
e) Enter
or participate in any competitions, contests or loyalty programmes organized PET
and/or its subsidiaries;
f) Register
your interest and/or request for information through PET online portals or
other available channels;
g) Respond
to any marketing materials sent out by PET;
h) Visit
or browse PET website, PET Mobile App and any other PET owned platforms;
i) Lodge
a complaint with PET; and
j) Provide
feedback to PET (for example via e-mail or phone). Other than the personal data
obtained from you directly as stated above, PET may also obtain your personal
data from third parties which PET deals with or are connected with you; and
from such other sources where you have given your consent for the disclosure of
your personal data and/or where otherwise lawfully permitted.
Your rights
You have the following rights in relation to
your Personal Data:
a) To
make a data request in writing to PET for information of your personal data
that is being processed by or on behalf of PET (Section 30(2) of PDP Act);
b) To
correct any of your personal data which is inaccurate, incomplete, misleading
or not up-to-date at any time on PET Mobile App by clicking on Edit Profile
button after logging in;
c) To
limit the processing of your personal data including the personal data relating
to other persons who may be identified from your personal data (Section 7(1)(f)
of PDP Act).
d) To
unsubscribe to our marketing materials and/or correspondence by clicking the
unsubscribe link contained in the emails and/or newsletters that PET sends to
you and following the instructions therein; and
e) To
request for your personal data to be removed from PET database.
If
you have any request in relation to the abovementioned rights under 7(a) or
7(c) above or any inquiries or complaints in respect of your personal data,
please contact us. PETmay refuse to
comply with your data access request under the circumstances specified in the
PDP Act and if PET does so, PET will inform you of its refusal and the
reason(s) for its refusal.
Class of third parties to
Whom PET may disclose your personal data
This
is the class of persons to whom PET may disclose your personal data:-
Service
provider(s) for:
i.
The management of
communications on PET’s behalf;
ii.
The arrangement and conducting
of the events of PET, PET activities and PET services;
a) Any
third party or company that PET engages or appoints to conduct statistical
analysis;
b) Lawyers
or legal firm for the enforcement of PET legal rights; and
c) Such
other authorities, bodies or parties when required by law.
Your obligations
It is obligatory for you to supply PET with
your personal data and your failure to do so will result in PET being unable to
process your personal data for any of the Purposes.
You will take reasonable steps to ensure that
your personal data is accurate, complete, not misleading and kept up-to-date.
Security of your personal
data
PET, when processing your personal data,
takes practical steps to protect your personal data from any loss, misuse,
modification, unauthorised or accidental access or disclosure, alteration or
destruction including but not limited to the use of procedural and technical
safeguards such as encryption, "firewalls" and secure socket layers.
If you are aware of any security breach, please let us know as soon as
possible. However, "perfect security" does not exist on the internet,
so PET does not give an absolute assurance that your personal data that you
provide to PET will be secure at all times; and PET will not be responsible for
any event arising from unauthorised access to or theft of your personal data. PET
will not be held responsible for events arising from third parties gaining
unauthorised access to or theft by third parties of your personal data.
Retention of your personal
data
PET will keep your personal data for the
duration that is necessary to carry out the purpose for which your personal
data was collected and also for the other purposes set out in this Policy.
Amendment to the Policy
PET reserves the right to amend this Policy
at any time by posting an amended Policy containing such amendments on PET website/
PET Mobile App or by any other mode PET deems fit and suitable.
Users under the age of 18
The
PET website/ PET Mobile App and its related services are not directed at
persons under the age of 18. If you are
under the age of 18 years, you are required to obtain your parent/guardian's
permission before you provide your personal data to PET and/or its related
companies.
Conflict or Inconsistency
In the event of any conflict or inconsistency
between the English language version and the Bahasa Malaysia version, the
English language version shall prevail.
Others rights
For avoidance of doubt, nothing in this
Policy shall limit such other rights of yourself or PET under the PDP Act.
Links
to other websites
When you use a link from PET website or PET Mobile
App to another third party website, this Policy is no longer in effect. Once
you have used such link, PET does not have any control over that other third
party website; and PET cannot and shall not be liable or responsible for the
protection and privacy of any personal data which you provided whilst visiting
such website(s). The browsing of and
interaction by you on any other third party website(s) will be subject to the
own rules and policies of that website concerned.
(Dated: 21 Sep 2017)